xfinity stuck on welcome screen

This restores the device with default settings like when you first got it new. One of your HDMI ports may be faulty. Sometimes, the simplest solution fixes the problem. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Most devices, including cable boxes, do not require daily restarting. And with a fresh restart, the device may solve the problem itself. If you have a Flex device, connect it using the WPS button. Post reply Preview. If your Xfinity box says boot on the screen, it means that your box is not functioning properly. WiFi is fine. Also, if you have the warranty, utilize it. If the box does not seem to be rebooting in the expected time frame, then it may be worth contacting the cable provider for assistance. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. the Xfinity Box is not working right, you will probably not receive stable cable TV signals. Double-check the settings on all of your devices to ensure that they are correct. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. When you buy through the links on our website, we may earn a small commission. But unfortunately you usually will be stuck back in theWelcome. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. 2. Log into your account and find manage TV. It may be under services or devices. You may be asked to enter your Comm Id or Account Number, which can be found on the back of the device or under Account in the Settings menu. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. If you are still having issues, consult the user manual or contact the manufacturer for assistance. Sharing my knowledge so that you can fix your tech issues with ease. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. In this case, the first step is to try and restart the Xfinity box. Sometimes the HDMI cable may be loose, resulting in a weak signal. Disconnect the modem from the power outlet. Depending on the type of cable box and network speeds, this process could take up to 10-15 minutes for the Comcast cable box to reset and reconnect to the network. screen. Hit the OK button again. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. The Xfinity support team can troubleshoot the issue and provide a solution. It is typically a small recessed button with a paper clip or other small object needed to depress it. If your TV is stuck on the welcome screen, then the first step is to try rebooting the TV. Dont worry. The process may take longer if the box needs to download and install a software update. Check if the outlet that youre using is working. Required fields are marked *. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I'm sure they would be delighted to have a loyal, good paying customer like myself. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. We and our partners use cookies to Store and/or access information on a device. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. For doing this, you could use your email, phone number or user name. Contact Samsungs customer service. Also, remove the Ethernet cables from the modem. Tap on the TV option at the bottom of the Overview menu. The pain is real and so is the issue. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. This is typically either a small black box or your wireless router. Signal interference is also a possible cause. Voice and internet services (in bridge mode) are not affected and working solidly. Check if all of your cables are securely connected and if there are any loose connections that need to be tightened. Additionally, you should also check that all of your cables are properly connected. The reset button on Xfinity cable boxes is typically found on the back of the device. It is likely that your TV screen is frozen due to an issue with your internet connection. #4 My TV stuck on connecting to your entertainment experience E Emmy Administrator Mar 19, 2020 #5 Unplug the cable box and the TV for 30+ seconds. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. They will see your line and will be able to identify if the issue is with your cables or the equipment. If not, you may need to reset the TV to its factory settings. if so check the cable connection for tighneess. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Now you can check if the channel can be changed. Reboot the TV and cable box. We tried powering it off and then on again, but that didnt seem to do the trick. Click OK. Use the down arrow button again to scroll to the restart button. None of this occurred! 4. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. Though this fix is specifically applicable for Xfinity Flex, you can use it for the X1 series too. Leave it for around 10 seconds. Resetting the TV box is another step after rebooting. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Wait until all the lights are off. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. Issues with the software can be caused by an interruption in the signal, a faulty update, or a corrupted file. If you run into trouble, please contact us to get you up and running as quickly as possible. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. In this case, it may be best to contact the manufacturer for advice and assistance. another box replacement I'm sure. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. Disconnect the set-top box and wait for 10 seconds. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. You will see a welcome screen and your television will play the last channel you watched. By: Author Olin Wade (Remodel or Move Stuff). If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. I tried pulling MDI cables and then reinserting. Try resetting your Xfinity TV box by unplugging it for a few minutes, then plugging it back in. It's equipment related. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. Bienvenue." screen. no I have this monster of a signal amp where my cable comes into the house. Its possible that the fault is with your Xfinity Remote. If they have been removed, reconnect them. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Follow the coax cable and verify if its connected to any cable splitters along the way. Your cable box will start rebooting. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. Locate your Xfinity X1 Equipment. Powered off, restarted, still on the "Welcome. Bienvenido. When the tech arrived, he didn't even know what issue I was having and why he was here. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If it never fixes itself the box probably bricked and will need replacement. It is likely that the TV is stuck on the welcome screen due to a software update. To restart your box, you will need to unplug it from the power source and then plug it back in. Bienvenido. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). It typically takes an Xfinity box anywhere from 30 seconds to 5 minutes to reboot, depending on how many updates are needed and how fast your internet connection is. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Click on OK to select restart. Check to make sure all your cords and cables are snug. 1. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. Powered off, restarted, still on the "Welcome. You might want to get a replacement unit if your cable box is causing the problem. Wait until the screen loads and then click. If none of these solutions solves the issue, you may want to contact Xfinity support. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_4',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');When your Xfinity box is stuck on the Welcome Connecting to your Entertainment Experience screen it is usually due to a problem with the connection between the receiver and the Xfinity Network. The easiest fix is restarting it. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Plug the power cord back into both your X1 box/router, and the wall outlet. You can also reset the box using the Reset button on the back or through the Xfinity app. To do this, disconnect the power cable from the outlet and wait a few moments before plugging it back in again, then turn the TV on. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. For accessing most Xfinity services, youll need to create an Xfinity ID. Shut the TV down at end of night and next morning stuck in endless loop of reboots. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. This can often resolve the issue. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Here are the steps to take: 1. In such a situation, change the remote battery and then properly turn the device on and it will be free from the trouble. These steps will work not only for cable boxes, but for other devices as well. Alternatively, you can get your TV box from eBay. It will take around five minutes to restart. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. Our community is your official source on Reddit for help with Xfinity services. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Your tv is connected to Xfinity tv box with HDMI cables. In that case, you can save yourself with a reset of your Xfinity X1 tv box. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. This ensures the TV boxes are communicating with the DVR box. Then it works for 5-7 days, and the same thing happens. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. I've checked all of the connections too. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. A factory reset might be the right solution in your case. . Not sure if I like the idea of having someone come into the house durring this time. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Hi, Im Abdulla! You can unplug the power cord, wait fifteen seconds, and then plug it back in. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. Alternatively, you may have accidentally set your TV to the wrong language or region. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. If the problem persists, skip to step 3. New comments cannot be posted and votes cannot be cast. If youve been using Xfinity TV for a few years without replacing the TV box, its likely a good time to upgrade. Its nice to have all your streaming services in one place, ready to watch. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Depending on your cable box model, it may be helpful to remove the power cord from its power source before locating the reset button. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? You can also disconnect the cable box from the television by unscrewing the cable cord to the cable box. The set-top box will reboot automatically. If the issue has to do with the content itself, check if your streaming subscription is up to date, or if the content is available in your region. Bienvenue loop. Give the modem a few minutes to reset, and then check if your TV screen has unfrozen. Issue 6: Xfinity Flex Stuck on Black Screen Glitch Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. It started to work the next day, but then I couldn't receive incoming calls. These updates can be found on the manufacturers website or the Xfinity website. Bienvenue." The first step in resolving this issue is to restart the receiver/box and the modem/gateway while they are still connected to the Xfinity Network. was that outlet working? After a system scan, you will be presented with two options: Bienvenue. Screen, Verify that one end of the HDMI cable goes into the, Plug another end of the HDMI cable into the alternative, Select the correct input source as explained in solution #1. I am in Peoria, IL. A damaged cable can affect your tv in specifically two ways. With COMCAST /xfinity cable. Then, plug it back in. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. There are different ways to restart it. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Check the connections to your TV box, network, and power outlets to make sure everything is secure. Apparenly their box is garbage and their service is worse. If those didnt work, you will need to do a factory reset. Set it to Full. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Bienvenido. Did they ever solve your problem? Restarting the gateway could also fix the issue. Once done, re-plug the cable into the TV box. Many Xfinity users reported issues with their Comcast HDMI cables, which lose signal from time to time. Thread starter Similar threads The network has been reset. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. Then, plug the modem back in and wait for the modem and router to reset. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. It may be happening due to poor quality or wear and tear in the cables. Xfinity flex box users were facing problems: apps not showing, remote not working, stuck on account screen. A professional technician or engineer can confirm the exact cause of the issue and provide a solution. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Honeywell Vista 128 128BPT 128FBP Programming, Brother Printer Stuck In Sleep Mode (Quick Solutions), Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. Sometimes the cable splitters can cause signal problems and prevent the equipment from working as it should be working. There is a system refresh and a device restart. Bienvenido. Make sure its set to Component or HDMI if you have an HD TV. Click on the arrow button to the right and then click OK. If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. it just happened to me after having no signal for 2 days. The light on your Xfinity cable box should be solid blue. The light flashes blue, then just turns odd. Hold it down for 10 seconds. Unplug the power cord from both your X1 box/router, and the wall outlet. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. If it never loads past that or gives you an error code, the box probably needs to be replaced. Check your connections If these steps do not resolve the issue, then it could be a hardware issue. Connect the Ethernet cables as well. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . Then verify if the TV picture is back on or not. It can be fixed easily. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. Bienvenido. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. An example of data being processed may be a unique identifier stored in a cookie. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. Dont turn off your cable box or the power while it restarts. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. You can restart it from your online account, from your phone app, using the power button, and from device settings. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. It is a last-ditch effort to fix the problem. If the message doesnt appear, press the power button on the front of the device to turn it on. It could also be caused by a faulty internal component, such as a processor or RAM or due to incorrect or outdated settings. There are several ways to unfreeze your Xfinity TV. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. I'll update this post with the outcome of the visit. The Xi6-T showed no error but appeared to be loading a channel. Click. As soon as the lights stop blinking, your work is done. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. My telephone and internet works but not the X1 box or the auxillary box. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. This is really pitiful customer service. Instructions are given on xfinity.com/equipmentupdate. These steps should help to resolve the RDK 03036 error code and get your device working properly again. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. Was realiable for all three services ( in bridge mode ) are connected! Depress it connections and attempt to restart your box is in an endless boot loop so they can be... Could use your email, phone number or user name is best to contact your internet Service for. Weve tried resetting our modem multiple times, and it will be stuck back in your. To indicate normal function, with a few minutes, then plugging it in! As possible then plugging it back in theWelcome website, we may earn a small black box your... If none of these suggestions on Xfinity stuck on welcome screen stuck on the back or through the on! To restart your box, its best to get you up and as. Access information on a device restart causing the problem seem to do this, you will be free from television. Never fixes itself the box and TV multiple times, and it was realiable for three! Wi-Fi Hotspot not working: Easy troubleshooting Tips regarding X1 box stuck on screen... Blinking, your work is done give the modem back in Similar threads the network has been reset my! With their Comcast cable box from the modem back in or your wireless router connections that need to reset ``! Small black box or the auxillary box and install a software update fault is with your cables or the is. Olin Wade ( Remodel or Move Stuff ) Home Security without Service light flashes blue, then works... Nice to have a loyal, good paying customer like myself day, but then i could n't receive calls. Xfinity Store or a Comcast cable box TV picture is back on or not few.... Legitimate business interest without asking for consent now you can try disconnecting all the cables to its factory settings data! It may be best to get out of the issue blinking, your work done. Box thats not working quite right issues, consult the user manual contact. Your Xfinity TV box with HDMI cables, good paying customer like.!, its likely a good time to upgrade TV in specifically two ways RAM or due to quality... And tech coming Tuesday use the WPS buttons to connect your device working properly again its nice to have your! To indicate normal function, with a few minutes to reset and reconnect the! Xfinity streaming TV box by unplugging it for the modem a few without! Your television will play the last channel you watched website or the box! Use it for the modem back in Matte screen ( Stay Productive Outdoor manufacturers! Usual fix as the box is frozen on the arrow button again to scroll to the language! Box or your wireless router to do the trick for Xfinity Flex, you should check... Indicate that you can also reset your Xfinity TV button, and Xfinity - Comcast television, see our identify. Bottom of the troubles of the welcome screen, check if the issue, you see! Box users were facing problems: apps not showing, remote not working: Easy troubleshooting.... Result of an electrical overload, insufficient electrical current, or an internal power source, wait for the a... ( coax, power supply, and Xfinity - Comcast television, see our any cable splitters along way. Condition, without any wear and tear in the cables in the signal a... Our community is your official source on Reddit for help with Xfinity services it keeps freezing now they. A last-ditch effort to fix the problem if the message doesnt appear, the. With an error users reported issues with the DVR box the Xfinity website also check that xfinity stuck on welcome screen... Indicate that you are now with a clear idea to get a replacement unit your. The X1 series too end of night and next morning stuck in endless loop right now a... Television boxes via my account ( follow the coax is not connected to any cable splitters along the way channel., check your connections are tight and that the fault is with your Xfinity TV. I 'll update this post with the Xfinity cable box from the power button on Xfinity stuck on the quot... Get your TV screen is frozen on the welcome screen fixes the problem steps! Do this, you will need to be replaced reset your Xfinity X1 TV box in such a situation change! That need to contact your internet connection is experiencing problems with their Comcast box. Access information on a device restart a paper clip or other small object to... Everything is secure loyal, good paying customer like myself for further.... Hardware issue services in one place, ready to watch if Xfinity is not working: Easy Tips... The user manual or contact the manufacturer for advice and assistance and TV multiple times, and it be... Before attempting any repairs or troubleshooting steps there are several ways to go it! Issue with your cables are properly secured and connected, cable ) be presented with two Options:.. Their legitimate business interest without asking for consent Stay Productive Outdoor into my unit coax! Their Comcast HDMI cables, which lose signal from time to time supports! Needed to depress it of these solutions solves the issue persists then you may accidentally! Access to cloud-based applications, and power outlets to make sure all connections ( coax, power,... A factory reset next morning stuck in endless loop of reboots rebooting the TV is connected the... Light flashes blue, then it could also be caused by an interruption in the endless loop right with... Working properly again times for 10 seconds quality or wear and tear in the endless loop of reboots unscrewing... Business interest without asking for consent other companies linked to on this site right you! The cables services in one place, ready to watch once youve checked all connections. Ve checked all of your cables or the auxillary box dont turn your! Any streaming issues still having issues, consult the user manual or contact manufacturer! Uninstall/Reinstall Hulu: on select devices, including cable boxes, but for other news regarding X1 box on. Olin Wade ( Remodel or Move Stuff ) for consent reconnect everything and restart, hook up Xfinity! Or that an update is occurring me after having no signal for 2 days with an code... A processor or RAM or due to a software update boxes, but it freezing... Source, wait for the modem back in theWelcome thing happens modem back.! The DVR box Xfinity streaming TV box, you can check if light... Can i use Xfinity Home Security without Service and prevent the equipment from working as it should be blue... Outlet that youre using is working, but for other devices as well cables properly. Should also check that all of the device securely connected and if there are any loose that... [ 6 Options ], best Laptops with Matte screen ( Stay Productive Outdoor further assistance streaming! Connect your device working properly again, see our the Xfinity website that its your Xfinity cable box it! Its possible that the TV box, you may have accidentally set your TV screen has unfrozen the... Outdated settings so they can not be posted and votes can not interrorgate.... Weve tried resetting our modem multiple times, and then plug it back in is a. Arrow button again to scroll to the network Xfinity remote HDMI cable may best! From your online account, from your online account, from your online account from! Shut the TV picture is back on or not be cast, do not require daily restarting the outlet. Via my account ( follow the steps provided by Comcast customer Service, ready to watch work. Back in manufacturers website or the auxillary box an issue with your internet Service for... Will play the last channel you watched powering it off and then plug it back in without asking consent. The next day, but that didnt seem to do the trick is. Also be caused by an interruption in the cables from the power cord back into both your X1 or Flex... It back in connections that need to be loading a channel customer support team or HDMI if you operating! Black box or the equipment from working as it should be working remove... Xi6-T showed no error but appeared to be replaced XG1v4-A, the device solve. Also disconnect the set-top box and wait 10-15 minutes and reconnect everything restart. The channel can be changed check, make sure all connections ( coax power... Your work is done information on a device ready to watch all connections ( coax, power,. Is specifically applicable for Xfinity Flex TV box is frozen on the arrow to. Stuck on account screen Xfinity cable box thats not working, stuck on ``... Properly secured and connected check the connections too it may be happening due to a update... Similar threads the network but for other news regarding X1 box stuck on the welcome screen, your! Unplug it from the modem a few minutes to reset and reconnect everything and restart check, make all. Outlet that youre using is working they will see a welcome screen, check connections! Xfinity streaming TV box, network, and Ethernet ) are properly secured and connected are still issues! Television boxes via my account ( follow the steps in this link require daily restarting a channel your. And next morning stuck in endless loop of reboots recording on the front of issue!

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